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uMngeni - MTB Guided Adventure

Durban

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Terms and Conditions

Terms & Conditions
Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Durban Green Corridors.
We also act as booking agents for the suppliers of the component parts of the itineraries we organize, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that supplier’s standard terms and conditions.
1) Bookings
You will be advised at the time of booking what payment is required for your particular arrangements.
• Deposit Amounts:
A deposit of 50% must be paid within 7 days to secure your booking.
• Outstanding Amounts:
The balance of the total cost of booking/tour/travel arrangements must be paid 14 days prior to booking/ tour/travel date, unless other arrangements have been made.
Please note: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC CANCELLATION OF YOUR BOOKING.
2) Methods of Payment:
1. EFT Transfers: We accept EFT transfers or cash deposited into our bank accounts, subject to condition that the EFT transmission report or the cash deposit slip is provided to ourselves and such payment has been confirmed as received by ourselves.
2. Debit/Credit Cards payment are made via Yoco card reader, or Direct System payment links, at Reservations office.
3) Cancellation Policy:
Customer will be liable to pay the following cancellation charges:
1. 10% of booking total if not advised latest 24 hours before booking date.
2. No refunds will be paid for no-shows, late arrivals, or guest cancellations.
4) Indemnity and Feedback Forms:
All guests will be handed, and must complete the indemnity upon arrival at the site.
Feedback forms to be completed after the tour.
If Customers are unable to complete Feedback forms, they can give us feedback on our Social Media below:
1. Facebook: Durban Green Corridor
2. Twitter: @DGC _1
3. Instagram: @durbangreencorridors



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